Terms & Conditions
1. Our Contract
These Terms and Conditions govern the supply of goods sold by
Mermaid Accessories Ltd, 164 Commercial Road London E1 2JY("we" and "us") to the customer named on the order form provided on the Mermaid Accessories Ltd website ("you"). Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.
2. Price & Payment
2.1 We don't take payment online, but you can still submit your order. Once we received your order, we will prepare them and make invoice, then call you back for the payment.
2.2 The price payable for the goods you order is as set out on our website at the time you place your order, plus any charges for carriage as set out in the order form.
2.3 We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage, before your order can be accepted unless we have agreed otherwise in advance in writing.
2.4 We accept all major cards, except American Express. we don't accept Cheque in any event.
3. Delivery & Title
We use DPD 24 Hour service for our deliveries. Parcels for UK Mainland and Isle of Wight are delivered next working day (this is not guaranteed).
Parcels to Highlands and Islands, Isles of Scilly, Isle of Man, Northern Ireland (up to 10kg) are sent by 72 hour service or by Royal Mail if cheaper. All good dispatched are subject to the relevant carriers terms and conditions. If you do not receive delivery in 7 days you must notify us immediately. Items are normally dispatched within 2-3 days of receipt of order..
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered, you will not be charged for these items.
5. Cancellation & Returns
Our Returns Policy
We will exchange items provided they are unworn and in saleable condition. All returned goods must arrive with their original designer packaging. Customer needs to fill the return form online. We recommend that you send returns by recorded delivery, and to always retain your proof of postage. We can only refund the value of the ordered items. Shipping costs of the original order can not be refunded. Goods are returned to us at your own expense. A credit note will be issued via email if the product is returned to us within 28 days.This returns policy does not affect your statutory rights.
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
7. Force Majeure
We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.
All prices exclude VAT at 20% where applicable.
10. Minimum Order
The minimum order is £100, excluding VAT & delivery charge